Shipping & delivery

SUCCESS NATURAL FARMHOUSE RESOURCES SDN. BHD. · Company No. 202401030161 (1576010-X)
Last updated 20 July 2026

Where we deliver, what it costs, how long it takes, and how to find your parcel.

1. Where we deliver

We deliver throughout West Malaysia (Peninsular Malaysia) — all states plus Kuala Lumpur and Putrajaya.

We do not currently deliver to Sabah, Sarawak or Labuan. If you enter an East Malaysia address at checkout the site will tell you so rather than take an order we cannot fulfil.

2. Choosing your courier

You choose. At checkout we show you every courier that will carry your order to your address, with the price for each. We currently work with DHL eCommerce, Pos Laju and City-Link Express.

If your order is too heavy for a particular courier, that courier is simply not offered — we would rather show you fewer options than quote one that gets refused at the counter.

3. What delivery costs

Delivery is charged separately from the price of the eggs. The cost depends on the total weight of your order and where it is going, and it is calculated and shown to you at checkout — before you place the order and before any payment.

Part of a kilogram is charged as a whole kilogram, which is how the couriers themselves quote. A basket of several boxes is priced on its combined weight, not per box.

Couriers re-weigh parcels at their own hub and bill on their measurement. This does not change what you pay us: the price you were shown at checkout is the price of your order.

4. When we despatch

Orders are packed and despatched after payment has been received. Eggs are packed fresh to order.

5. How long it takes

Once despatched, delivery typically takes 1–3 working days within West Malaysia.

This is the courier's transit time and not a guarantee. Public holidays, festive periods, weather and remote addresses can all add a day. If your parcel seems stuck, message us and we will chase it.

6. Tracking your parcel

We send you a WhatsApp message when your parcel is collected by the courier, and again when it is delivered. Your tracking number is in that message.

You can also follow it any time on our tracking page.

7. Packaging

Eggs travel in shockproof cartons inside an outer box. If something still arrives broken, our Refund & returns policy explains exactly what to do — photo within 24 hours, and we replace the broken eggs.

8. If a delivery fails

Couriers make several attempts and will usually leave a card or call. Please make sure the mobile number on your order is reachable — it is the number the courier is given.

If a delivery fails because the address was incomplete or incorrect, a redelivery may be chargeable. See the Refund & returns policy.