Terms & conditions

SUCCESS NATURAL FARMHOUSE RESOURCES SDN. BHD. · Company No. 202401030161 (1576010-X)
Last updated 20 July 2026

These terms apply when you buy eggs from us through this website. Please read them before placing an order — placing one means you accept them.

1. Who you are buying from

This shop is operated by SUCCESS NATURAL FARMHOUSE RESOURCES SDN. BHD. (Company No. 202401030161 (1576010-X)), trading as NFE Natural Farm Egg, 7, Jalan Beladau 11, Taman Puteri Wangsa, 81800 Ulu Tiram, Johor, Malaysia.

2. Placing an order

You do not need an account. You choose your eggs, enter your name, mobile number and delivery address, choose a courier, and place the order.

Placing an order is an offer to buy, not a completed sale. Your order is confirmed only once we have received payment. Until then it sits unpaid and is not packed or shipped.

We may decline or cancel an order — for example if we are out of stock, if the delivery address is outside the area we serve, or if we suspect fraud. If you have already paid, you get all of it back.

3. Payment

After you place your order we will contact you on WhatsApp with the payment details. Your eggs are packed and despatched once payment is received.

Your mobile number is how we reach you, so please make sure it is correct and reachable on WhatsApp — an order we cannot contact you about cannot be completed.

4. Prices

All prices are shown in Malaysian Ringgit (MYR). Delivery is not included in the product price: it is calculated from the total weight of your order and where it is going, and is shown to you at checkout before you commit to anything.

We may change prices at any time, but never for an order that has already been placed — the price you were shown at checkout is the price of that order.

5. The eggs

We sell fresh chicken eggs. Eggs are a perishable, fragile food product, and this affects your rights to return them — see our Refund & returns policy.

Please refrigerate your eggs on arrival and use them by the date indicated on the pack.

6. Delivery

We deliver to West Malaysia (Peninsular Malaysia) only. Full details — couriers, cost, timing and what happens if a delivery fails — are in our Shipping & delivery policy.

The delivery address you give us is the address we ship to. Please check it. We cannot redirect a parcel once it is with the courier, and a redelivery caused by a wrong address may be chargeable.

7. Cancellations and refunds

You can cancel or change the delivery address of your order free of charge at any time before it is despatched. See the Refund & returns policy for how, and for what happens if something arrives damaged.

8. Our responsibility to you

If we get your order wrong, we will put it right — by replacing what is wrong or refunding it.

Beyond that, our liability for any order is limited to the amount you paid for that order. We are not responsible for losses we could not reasonably have foreseen, or for delays caused by the courier, by weather, or by anything else outside our control. Nothing here limits any right you have under Malaysian law that cannot be limited.

9. Your personal information

We collect your name, phone number and delivery address in order to fulfil your order, and we pass them to the courier you choose so that they can deliver it. What we collect, why, and who sees it is set out in our Privacy policy.

10. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top of this page tells you when the wording last changed.

11. Governing law

These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction over any dispute.